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FAQ

Q: How do I pay for my online order?

A: Once you check out from your shopping cart, you can pay for your online order using with Malaysia local online banking service from IPay88, which including of FPX, e-Wallet as well as Credit Card (Visa/Master). Also, you may also choose to pay for your order using bank transfer.

Q: How do you deliver? How long does it take? How much does it cost?

A: For delivery areas, shipping rate and delivery lead time, please visit our shipping and delivery page for more information.

Q: When will I receive my order?

A: Once your purchase is completed, processing your order takes 1-2 working days. Actual delivery of your product is subject to courier’s discretion but usually takes 1-3 working days. Do take note that Our company does not liable on ANY COURIER ISSUED .

Q: How do I track my order?

A: You will be sent an email with information on tracking number and tracking website after your order has been dispatched.

Q: Can I return or exchange for the goods I purchased?

A: All items can be returned or exchanged within 3 days upon receipt of your goods if they have not been worn, altered or washed. All items must be returned or exchanged in their original condition with all tags attached, and must be returned in their original packaging. For details and processes, please read our return and exchange policy.

Q: What is the warranty period of the products?

A: Unless otherwise specified, all products on our online store comes with one month limited warranty. Warranty are against manufacturing defects only, it does not include wears and tears, and or damages caused by misuse.

Q: How can I claim warranty against defected products?

A: You can claim warranty by courier back to us the defected product with your proof of purchase. The arrangement and the cost of shipment for the return of the defect products to us is your sole responsibility. We will then repair or replace the defected products, and will ship the repaired products or replacement to you at our own costs.

Q: How do I return the goods?

A: To return a purchase made through the website or facebook page, you can make your own arrangements through any postal carrier to our returns centre. We recommend you use one who can give you a “Certificate of Posting” as, until the parcel reaches us, it’s your responsibility.

No. 7, LORONG HAJI TAIB3
OFF JALAN RAJA LAUT 50350 KUALA LUMPUR.

Q: How can I receive the Invoice of my order?

A: You will be sent an email with Invoice attached once your order is confirmed and paid for.

Q: I have a discount coupon code, how can I use it?

A: If you are given a discount coupon code, you can enjoy the discounts by keying in the discount coupon code during your check out.

Q: What is your privacy policy?

A: Please visit our privacy policy page for more information.

Q: What is your terms and conditions of use?

A: Please visit our terms and conditions of service  page for more information

Q: How can I write a review for your product?

A: You can rate our products with star ratings, and leave comments at the product pages after you have logged in your account at Login.

Q: How can I check my order history?

A: To view your order history, you must login to your account at Login. The account is created automatically for you after you place an order, and you will receive an email with subject title "Activate your account", click on the link in the email to activate your account.

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